Privacy Policies

Terms & Conditions

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Welcome to Saanthi metaals! We are committed to providing high-quality furniture and a seamless shopping experience. By accessing or using our website (www.saanthimetaals.in), you agree to comply with the following terms and conditions. Please read them carefully before making a purchase.

1. General Terms

1.1 These Terms & Conditions govern your use of our website and services. By using our platform, you accept these terms in full. If you disagree with any part, please refrain from using our services.
1.2 We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of the site constitutes acceptance of the revised terms.

2. Product Information & Pricing

2.1 We strive to provide accurate product descriptions, images, and pricing. However, minor variations in color, texture, or finish may occur due to natural materials and screen settings.
2.2 All prices are in INR and inclusive of applicable taxes. Prices are subject to change without prior notice.
2.3 In case of an incorrect price due to typographical errors or technical issues, we reserve the right to cancel the order and refund the amount paid.

3. Orders & Payments

3.1 Orders can be placed through our website, and payment must be made in full at the time of purchase. We accept multiple payment methods, including credit/debit cards, net banking, UPI, and EMI options where available.
3.2 Once an order is confirmed, cancellation requests may not be accepted. However, we encourage you to contact our support team for assistance.
3.3 In case of any payment disputes, we will work closely with our payment partners to resolve the issue at the earliest.

4. Shipping & Delivery

4.1 We deliver across India, ensuring safe and timely shipping. Our estimated delivery timelines vary depending on location and product availability.
4.2 Customers will receive tracking details once their order is dispatched. Delays due to unforeseen circumstances (natural calamities, strikes, or government regulations) may occur, and we appreciate your patience in such cases.
4.3 Our delivery team ensures doorstep delivery; however, assembly assistance may vary by product and location. Please check individual product details for more information.

5. Return, Replacement & Cancellation

5.1 We offer a hassle-free return and replacement policy for products that arrive damaged or defective. Customers must report such issues within 48 hours of delivery with photographic proof.
5.2 Returns due to a change of mind are not accepted. However, we prioritize customer satisfaction and may offer exchanges or store credit in select cases.
5.3 The return process is subject to verification. Products must be unused, in original packaging, and accompanied by proof of purchase.

6. Warranty & After-Sales Support

6.1 Our furniture is crafted with high-quality materials and workmanship. Warranty details for each product are mentioned on the respective product page.
6.2 Any warranty claims must be submitted with valid proof of purchase. Normal wear and tear, misuse, or modifications void the warranty.
6.3 For assistance, customers can contact our support team via email or phone. We are always happy to help!

7. Intellectual Property

7.1 All content on this website, including images, text, logos, and designs, is the property of Krishna Furniture and is protected under intellectual property laws.
7.2 Unauthorized use, reproduction, or distribution of our content without written consent is strictly prohibited.

8. Privacy & Security

8.1 We respect your privacy and ensure that personal information is securely handled as per our Privacy Policy.
8.2 We do not store or share sensitive payment information. Transactions are securely processed through trusted payment gateways.

9. Governing Law & Dispute Resolution

9.1 These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
9.2 Any disputes arising shall be resolved amicably. If unresolved, they shall be subject to the exclusive jurisdiction of the courts in [City, India].

10. Contact Us

For any queries, support, or concerns, feel free to contact us:

Saanthi Metaals
Email: info@saanthimetaals.in
Phone: +91 8012390444
Website: www.saanthimetaals.in

Thank you for choosing Krishna Furniture. We value your trust and look forward to serving you!

Refund & Cancellation Policy

At Krishna Furniture, we are committed to providing you with a seamless shopping experience and high-quality products at competitive prices. Our policies ensure fairness and transparency in handling cancellations, returns, and refunds.

For any assistance, you may contact us through:
📞 Customer Support: +91-8012390444
📧 Email: info@saanthimetaals.in

Order Cancellation Policy

• Cancellation Before Shipment:
  You may cancel your order before it is shipped from our warehouse. In such cases, a 2% deduction will apply as a payment gateway processing and service fee.

• Cancellation After Shipment:
  Once the order has been shipped, cancellations are not allowed. However, in rare exceptions (at the sole discretion of Krishna Furniture), a cancellation may be processed, but the customer must bear two-way shipping charges.

• Part Payment Orders:
  If an order has been placed with an advance or partial payment, the amount paid will be considered as a cancellation charge and will not be refunded.

Return Policy

Returns are only accepted in the following cases:
✔ The product was delivered in a damaged condition.
✔ There are manufacturing defects.
✔ The product received is incomplete or incorrect.

Conditions for Returns:

• Returns must be requested within 24 hours of delivery with supporting images or videos.

• Products should be unused and in their original packaging, including price tags, labels, and invoices.

• Do not accept products with tampered packaging at the time of delivery.

• Strong and secure packaging is required for returning items to avoid transit damage.

• Products damaged after delivery due to customer handling are not eligible for return.

Non-Returnable Items:

• Customized products cannot be returned.

• Items purchased on sale or at a discount are not eligible for returns unless they are damaged upon delivery.

• Krishna Furniture reserves the right to reject returns at its discretion.

Return Process

1. Initiate a Return Request:

   • Contact us via phone or email to request a return.

   • Provide proof of damage or defect within 24 hours of delivery.

2. Product Pickup:

   • If eligible, we will arrange a reverse pickup from your location.

   • If a reverse pickup is not available in your area, you may be required to self-ship the product or dispose of it as per our instructions.

Refund Policy

• Refunds are processed within 7 business days after receiving and verifying the returned product.

• The refund method will depend on your original payment mode:

  • Credit/Debit Card: Refunded to the same card.

  • Net Banking: Credited back to the original bank account.

  • Gift Certificates/Vouchers: Reissued in the same format.

  • Other Payment Modes: Refunded via NEFT transfer or account payee cheque.

• Partial Payment Orders (Cash on Delivery - COD):

  • If you have paid a token amount for a COD order that was undelivered or refused, the amount will not be refunded but can be adjusted in your next order.

  • Your next order will require full advance payment, and the token amount will be deducted from the final price.

Important Notes:

• Banks and payment gateways typically take 7-10 business days to process refunds.

• Cheque refunds may take additional time for shipping and clearance.

• If wallet credits were used for purchase, refunds will be credited back to your wallet.

Returns & Refunds Will Not Be Accepted In The Following Cases:

🚫 Product is damaged due to misuse by the customer.
🚫 Previous malfunctions were not reported, leading to further damage.
🚫 Non-warranted defects or damages as per the manufacturer's terms.
🚫 Missing original packaging, accessories, or manufacturer’s box.

For any queries or support, please contact us at info@saanthimetaals.in. We are always happy to assist you!